Citidirect challenge response number. For example, csa_HZ2983.

Citidirect challenge response number S. 1 In “Sign-on ID” field: enter your card’s serial number, indicated on back side of the card under bar-code; click “Submit” to go to Challenge/Response window. CitiDirect Online Banking Service Representatives are available to support your technical needs, as well as to assist you with general CitiDirect questions. Step 6 Success – you are number as well as the beneficiary’s account number? Yes. Save my name, email, and website in this browser for the next time I comment. CitiDirect BESM Tablet CitiDirect BE Tablet is now available in 9 local languages including English, Spanish, Portuguese, Simplified In CitiDirect Mobile, authentication is based on a "Challenge/Response" scheme and utilizes a SafeWord card, which generates dynamic one-time passwords and is secured with a PIN code. Services CitiDirect® Online Banking will be updated during the weekend of August 11, 2012. Payment Value Date : Enter a date or use the calendar to select the date of the cheque. Click New From Transaction Detail. MobilePASS) or (ii) physical token CitiDirect News: Solutions & Services: FAQs: Contacts: Other Links: Client Academy: Transaction Services: Social Security Number, account or credit card information over the phone or via the Web unless you've initiated the transaction. The Service Request Detail Form appears. For example, csa_HZ2983. citidirect-eb. Treasury and Trade Solutions Enter the “Challenge Code” that appears on the CitiDirect BE Login Page into the MobilePASS application. You will receive a temporary Secure password via Please enter your response to the challenge provided. - At the SafeWord card’s "ENTR PIN" prompt, enter your four-digit PIN. citidirect Online Banking system is recognized as Best Corporate/Institutional citidirect user guide a4 en - Citibank. Release News – August 9, 2014 6 *Note: In this release, we have renamed Transaction Inquiry _ to Payment Status Inquiry. For Open Account Invoice Reference Number, Transaction Value signifies Invoice Amount. Select Your Location Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Enter the Challenge that appears on the CitiDirect sign-on screen. All related fields are automatically populated. citidirect Online Banking system is recognized as Best Corporate/Institutional How do I properly add a link to my Favorites list for the CitiDirect Web site? How do I do client linkage? Daylight Saving Time's New Start: March 11, 2007 in U. citidirect Online Banking system is recognized as Best Corporate/Institutional ‘Challenge Response’. cards. For Open Account Reference Number, Transaction Value signifies Open Account Amount. • Select your token. 3. On the CitiDirect BE Login Page, enter the “Passcode” in the “Response” field. Token: One-Time Password Either a (i) mobile application based soft token (e. Beside each account name is the number of payments associated with that specific account. Safeword Card challenge/response system. This authentication method, when combined with a secure password results in multifactor authentication. In the City field, enter the city where the new user resides. ” 6. citidirect Online Banking system is recognized as Best Corporate/Institutional When the preference is set to "Full Auto," CitiDirect assigns a number, assuring uniqueness within branch and base number. To submit a cheque number void request for a WorldLink® payment. You are authorized to use this System for approved business purposes only. When the preference is set to " Prefix ," the Transaction Reference Number value will be initialized to the specified prefix value and the additional digits needed to complete the field are entered when the payment is input 1 citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or Select your Login Method based on your credential type. 9 Is CitiDirect BE Mobile available for all CitiDirect users? Citi is rolling out CitiDirect BE Mobile on a branch-by-branch basis and is currently live in over 80 countries. In the Response field on your computer screen, enter the response How do I generate a response from my SafeWord card? 1. 4-digit PIN). Citi, for example, is reimagining its legacy CitiDirect BE ® platform, a powerhouse that has served up a vast array of banking and cash management services to thousands of organizations around the globe for decades. ) on non-file based transactions. Press ON to turn on your card; EP will display. Then click Continue. Select the login method Challenge/Response or Multi-Factor Login (only if you have also received a temporary password by email). Treasury and Trade Solutions CitiDirect ®. Click In the Building Floor/Room field, enter a building or room number, if applicable. Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Open the token or the MobilePASS application, enter your PIN and copy the challenge displayed in CitiDirect BE on your phone. Our video instructions are an effective and friendly way to broaden your knowledge about the CitiDirect BE system. A “Response Passcode” will be displayed. com. Service Transaction Reference Number 6) *Transaction Reference Number: Each payment must have a transaction reference number. Input the challenge code into your MobilePASS to retrieve the response code; Tools that ensure automation, immediate response and full control at every stage of the transaction execution process. and filed on Tuesday, August 4, 2009 in the Insurance & Financial Services and Computer & Software Services & Scientific Services categories. Please Login to CitiManager: home. Email *. The Transaction Initiation Detail Report lists all transactions entered into CitiDirect for all payment methods for a specific date, drawn on a specific account, in a specific branch. To access Payments Services, click Payments Services on the CitiDirect navigation bar. 1st 4 characters 2nd 4 characters. Click Submit. com Cookie Policy 7. By doing so, Citi will successfully How to Log into CitiDirect with CitiDirect Mobile Token Please refer to step by step illustrative instructions for CitiDirect login here or follow the instructions outlined below. and CitiDirect BE Tablet Log in with Challenge Response or Multi-factor Authentication using your MobilePASS (Host 9) token • Launch the MobilePASS application on your device. If there are other CitiDirect users in your office, check with them to see if they can access the platform. The step-by-step recordings present selected topics related to the portal, thus facilitating the use of its Welcome to CitiDirect® Online Banking, Citibank's Web-based banking platform. Make sure you type the temporary password received in the email instead of pasting it. 1 – 9 – Numeric buttons used to type your PIN and the CitiDirect • On the CitiDirect BE Login Page, select the Challenge Response Login Method. CitiDirect BE® Digital Onboarding User Guide A quick reference for providing account opening information and documentation 1. High-level descriptions of the planned updates to CitiDirect are Learn about the features and capabilities of CitiDirect BESM, including user authentication, security features, and workflow management. Enter the one-time response code on the computer. Overview . If you are not sure that you can use CitiDirect BE Mobile, please contact your Citi Client Services representative. The Payments Services Summary Form appears. Enter the number 9. Since CitiDirect BE Mobile is simply another channel to CitiDirect and uses the same secure Safeword card challenge/response system, users can view complete account numbers on the application. Upon CitiDirect Online Banking’s verification of the Challenge/Response, you will be granted access to the system. g. citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. Forgot Password? Login Help Video Overview of CitiDirect BE Citigroup. Then you will see the field Login ID. . CitiDirect® Online Banking Release NewsTechnical and Information Security – Frequently Asked Questions February 2006 You can select one country from the dropdown below for a list of available CitiDirect contacts in that country. Enter your Client ID in the field provided. By doing so, Citi will authenticate and All payments within CitiDirect Online Banking that are pending your authorization and release will be displayed here. Does CitiDirect offer a solution for initiating both domestic and international payments? 2. 29. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or 7. 2 3 7 Logon to CitiDirect CitiDirect Challenge > Card’s Response 1 Switch on please confirm your identity by providing the missing 4 digits of your contact number. Click the Transaction Details hyperlink to see the details of the payment. Select the appropriate solution, and access a list of representatives in your area. On the Input/Modify Tab click New. CitiDirect (Challenge/Response and SMS/Voice One Time Code) and entitlement engine as the desktop channel. Beside each account number is the number of payments associated with that specific account. Multi-Factor Login At the Challenge/Response screen, you must enter a dynamic response generated by using your SafeWord card. This is the serial number of your SafeWord card that you have received from the Bank. 6. Inquiry Response : Automatically populated when the transaction is submitted. If for example another option is chosen (Challenge/Response - Host 9), MobilePASS will not be available in “Select Credential Type” window; you will need to remove the other credential if CitiDirect Basics: Comprehensive Guide 3 Citigroup Corporate and Investment Banking Sign-on Requirements To sign-on to CitiDirect, ensure that you have the following: • A SafeWord™ card and a corresponding Personal Identification Number (PIN), or a Secured Password ID, provided by your Security Manager. MobilePASS – Host 9 The user logs in via the application on the mobile phone (the application is used instead of the token). By doing Select your Login Method based on your credential type. Multi-Factor Login In CitiDirect Mobile, authentication is based on a "Challenge/Response" scheme and utilizes a SafeWord card, which generates dynamic one-time passwords and is secured with a PIN code. • On the CitiDirect BE Login Page, select the Challenge Response Login Method. Select your Factor / Challenge Response option and click the “Login” button. Password. ) 8. Enter the login ID and click on Continue. If the SafeWord serial number is not known, a new user must be created. Name : Enter your name. “CHALLNG?” will be displayed. Top brands. You may not edit information in this dialog box. Then you will see the fields Challenge and CitiDirect is a leading-edge online banking system used to manage accounts of Your company in Citi. Login. CitiDirect is accessed via the CitiDirect BE portal page – at . However, users must be set up by the CitiDirect Client Definition’s These are defined based on the number of payments in your Worklist 1 citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. Log into CitiDirect BE SM through: https://portal. High-level descriptions of the planned updates are your connectivity challenges and helps Enter the serial number of the cheque you wish to stop. Respond to the Challenge with your SafeWord Card Turn on your Card, enter your SafeWord PIN, press 9 for Host and press 83703072 for Challenge Enter your Response and click Submit During next time login to CitiDirect your name will be displayed in CitiDirect welcome screen. Click on SIGN IN in the We would like to show you a description here but the site won’t allow us. Click Submit to add th e SafeWord ID to the user profile. CITIBANK, CITIDIRECT, WORLDLINK, CITIGROUP, and the CITIDIRECT BE is a trademark owned by Citigroup Inc. Click on Login Method 3. Notes: For reports you do not have to enter criteria for both Customer Number and Account Number. 7. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or All data is as of the last available day and is grouped by Account Number. Mobile okTen The user logs in via CitiDirect application. citidirect Online Banking system is recognized as Best Corporate/Institutional Internet Bank Globally. If you select criteria for one, you do not need to select for the other. The User Profile Summary Form appears. In order to make access difficult for a third party, CitiDirect Mobile has a functionality which ends an inactive session after 5 minutes. citidirect Online Banking system is recognized as Best Corporate/Institutional CitiDirect Challenge > Card’s Response 8 Client code 8 CitiDirect download 8 Payment instructions 9 Accounts 9 Instructions’ cut-off times 9 Payment instructions > Single payments 10 Card’s serial number Serial number indicated on envelope PIN code change After Card receipt you should change PIN code. In field Telephone please provide user mobile phone number. At the Challenge/Response screen, you must enter a dynamic response generated by using your SafeWord card. Select your CitiDirect Online Banking sign-on ID from the drop down list. com 2. • Click WorldLink Payment Services Management Guide – January 2007 2 Audience. citidirect user guide a4 en - Citibank. Government Select your Login Method based on your credential type. You will receive the benefit of this security CitiDirect BE Mobile | Introduction CitiDirect BESM Mobile — Introduction CitiDirect BESM Mobile core functionalities: • A mobile browser based application that allows clients to view, authorize and release payments remotely using a mobile device. Don't reply to any e-mail that requests your personal information. We're sorry, the system is currently unavailable. Copy the digits from the Challenge field. 4. Getting Started 2 Welcome to CitiDirect® Online Banking, Citibank's Web-based banking platform. CitiDirect Online Help is available in the CitiDirect ® Online Banking application to provide you with information for using CitiDirect, including step-by-step instructions that guide you through platform and product functionality. Select your Login Method based on your credential type. enhanced functionality and updates in response to Legal and Regulatory Release News for CitiDirect BESM and CitiConnect® February 15, 2014 Treasury and Trade Solutions CitiDirect BE and CitiConnect will be updated during the weekend of February 15, 2014. When accessing CitiDirect, the system generates a challenge and a response passcode is generated by the utilized token and entered into the system. The Client ID screen appears. By doing so, Citi will authenticate and CitiDirect Client Definitions are entitled with the Solution’s Package and configured. Dear user, We glad that you have decided to use citidirect Online Banking system to manage accounts of Your company in Citi. 5. This could be manually input or could be partially or fully generated by the system. How do I properly add a link to my Favorites list for the CitiDirect Web site? How do I do client linkage? Daylight Saving Time's New Start: March 11, 2007 in U. CitiDirect BE Mobile’s Trade Authorization function. Prompt, enter the number “9. Copy the response generated in MobilePASS or the token to the application on your phone. At the host? prompt, enter the number “9. 9 Then enter the response into the field on CitiDirect and number as well as the beneficiary’s account number? Yes. For a complete list of all available contacts, select ALL . Enter the User ID (token number or identifier used in MobilePASS) and click on CONTINUE. Release News – November 15, 2014 1 CitiDirect® Online Banking Release News – August 11, 2012 Transactionchanges worldwide. You can find it at the back of your card, below the barcode. In the Login Method field please select Challenge Response. CitiInquiryPortal. Contact the EBSC for further assistance. Website. If you have more than one Citibank account and you want to debit a different account, click the Library Look-Up button and select another account number. CitiDirect BE Mobile characteristics: • CitiDirect BE Mobile’s security features are an extension of the current security enablement process that is accessed with your existing Safeword Card challenge/response system. To get this response from your SafeWord Card: - Press ON to activate your SafeWord card. High-level descriptions of the planned updates to CitiDirect are provided in this Release News, including information on new and enhanced functionality and updates in response to Legal and Regulatory changes worldwide. • Enter your 4-digit PIN in the “Token PIN” field. Select Your Location Launch CitiDirect on your computer and input your UserID, click on ‘Login’ to login with QR code or select ‘Login with Biometrics’ to login with biometrics. Name *. In the Login ID field please input the serial number of Your SafeWord card. This ensures a seamless, consistent user experience across CitiDirect and CitiDirect BE Mobile citidirect user guide a4 en - Citibank. • Click “Continue” to complete the login process. Serial Number: 77796133: Word Mark: CITIDIRECT BE: Filing Date: Tuesday, August 4, 2009: Status: 800 - REGISTERED AND RENEWED: Status Date: Friday password after authenticating with a 4 digit pin. The reference number generation is driven by the maintenance in ‘Client Preferences’ section of CitiDirect. * Required Field. Login using Challenge Response method. citidirect Online Banking system is recognized as Best Corporate/Institutional You can select one country from the dropdown below for a list of available CitiDirect contacts in that country. 2 How many payments will These are defined based on the number of CitiDirect Basics: Getting Started Guide 1 Citigroup Corporate and Investment Banking Overview CitiDirect® Online Banking puts all of your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time, right from your desktop. • If you are using a new SafeWord card to sign on to CitiDirect, you CitiDirect Online Banking - Training Guides: CitiDirect Online Banking Training Guides offer detailed, step-by-step written instructions for a variety of functions and tasks. com to be replaced soon by the following new login address: https://portal. Citi Commercial Cards login. Enter username and password. Please input the Login ID in small letters. This still provides the same real-time payment status & sub-statues as before, similar to View All Payments _ on itiDirect ESM. When accessing CitiDirect BE, the system generates a challenge, and a response passcode is generated by the utilized token and entered into the system. citicorp. In the Processing Location field, click the Library CitiDirect ® Online Banking: Online Help Guide Page 1 . and parts of Canada and the Caribbean; No action required by CitiDirect users. com Below screen represents new login page: Language selection. A list of contacts by products available for the country you selected will display. In the State/Province/Territory field, enter the state, Cookies Policy Cookies. In the Response field on your computer screen, enter the response displayed on the SafeWord card. 1 citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. If you are Log in to Citi Commercial Cards to manage your business expenses and travel. Please enable JavaScript in browser to continue using this application. You may retrieve the activation code from CitiDirect BE by logging in and navigating to ‘My Settings’ > ‘Authentication For the “User ID” enter CSA_ followed by the Serial Number on the back of your SafeWord Card. The user only needs a SafeNet card (token) and access to the Internet. See Login Help for more information. ” - Prompt, enter the CitiDirect Challenge, whichAt the “CHALLNG?" appears in the CitiDirect BE Mobile? CitiDirect BE Mobile will extend the current security enablement with your existing Safeword Card challenge/response system. Treasury and Trade Solutions These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. The Edit Criteria CitiDirect® Online Banking will be updated during the weekend of August 11, 2012. The login procedure is the same as for the Challenge/Response method. card and Personal Identification Number (PIN) are required to login via challenge response. Enter the “Challenge Code” that appears on the CitiDirect BE Login Page into the MobilePASS application. 5 CitiDirect Digital Onboarding Login Set Up | New CitiDirect Users each time you need to enter a challenge code to login to CitiDirect. Phone Number : Enter your phone number. Does CitiDirect offer a solution for initiating both domestic and international payments? Visit our Help Center to understand why this might happen and how to fix it. • In the Response field on your computer screen, enter the response displayed on the Safeword™ Card. Enter the name and phone number of the person requesting the stop payment. You can select accounts from any Citi branch and/or third party bank registered in your CitiDirect service that your entitlements permit. SafeWord Card Functions CitiDirect ® Safeword Card challenge/response system. - At the “HOST?” Prompt, enter the number “9. Response. Enter the challenge response received in “SafeNet MobilePass” and click on Login. In the Response: field on your computer screen, enter the response displayed on the SafeWord card. 2. Upon CitiDirect Online Banking’s verification of the Challenge/Response, you will be granted access to the Challenge. Click Submit . citidirect Online Banking system is recognized as Best Corporate/Institutional In a browser (on a computer), open the CitiDirect BE login page https://portal. The mobile app is currently available in selected markets and can be downloaded on mobile as well as tablet devices. Government The Credit Account Number/Currency/Name field defaults to Client Preference settings. An enhancement to CitiDirect BE transaction controls will require additional Challenge/Response (One Time Password) re-authentication on certain transaction submissions. Information in this report is sorted by Debit Account Number, Payment account numbers associated with your Worklist. Number of total payments in CitiDirect BE Mobile vs. Double-click on the CitiDirect ® Icon on your desktop 2. CitiDirect BE will be evaluating multiple factors (e. Chat with manual Explore directory after authenticating with a PIN (e. CitiDirect BE® and CitiConnect® November 2015 Treasury and Trade Solutions CitiDirect BE and CitiConnect will be updated during the weekend of November 14, 2015. com Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat. Once your login is A Safeword TM card and Personal Identification Number (PIN) are required to login via challenge response. A challenge code will be displayed on the CitiDirect BE login screen. Challenge/Response – Host 9 The user only needs a SafeNet card (token) and access to the Internet. In the Response: field on your computer screen, Challenge Field on your computer screen. With CitiDirect®, you can initiate single payments, FX orders, cumulative payments and administrative messages from any location in Treasury and Trade Solutions CitiDirect ®. It 1 citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. You will receive the benefit of these security Then, enter the Challenge provided by CitiDirect BE Mobile into the card/ app. citidirect Online Banking system is recognized as Best Corporate/Institutional functionality and updates in response to Legal and Regulatory changes worldwide. The Welcome To CitiDirect Select your Login Method based on your credential type. 2 How many payments will These are defined based on the number of FDIC-Insured - Backed by the full faith and credit of the U. comhome. citidirect Online Banking system is recognized as Best Corporate/Institutional Customer Number. Welcome to CitiDirect® Online Banking, Citibank's Web-based banking platform. The Payment Details dialog box appears and shows the complete details of the transaction you are requesting a service for. The card will automatically give you a password that you should key into the 'Response' field on the CitiDirect sign 1. ” • At the CHALLENGE? prompt, enter the CitiDirect BE Challenge which appears in the Challenge Field on your computer screen. Forgot Password? Login Help Video Overview of CitiDirect BE. Lastly, enter the code generated by the card/app and CitiDirect BE Tablet Log in with Challenge Response or Multi-factor Authentication using your MobilePASS (Host 9) token • Launch the MobilePASS application on your device. 1. This is to identify the payment. The guide is directed to all individuals who want an overview of WorldLink Payment Services and t o those who have overall https://europe. Search Clear citidirect user guide a4 en - Citibank. Having input the number, please click Continue. Use your existing CitiDirect credentials to authenticate and login to the CitiDirect mobile app. (000) 000-6995. On the CitiDirect navigation bar, click Access Management, and then click User Profile. The Account Statement Details Report can be found in the Cash Statements Reports service class in the All Reports category on the CitiDirect navigation bar. NOTE: Passwords generated by the SafeWord card consist of digits from 0 to 9 and letters A, H, C, P, E, F. aims to solve client’s connectivity challenges and to achieve straight-through In the Report Summary list box on the left, select the User Profile and Entitlements Report, and then click the Edit Report button1. By doing so, Citi will successfully authenticate and authorize the user based on the very secure entitlement engine that CitiDirect currently employs. Click the Contacts link at left for a list of technical support numbers. Then, using a phone, the user scans QR code displayed on the computer screen and enters the one time response code from the application on the computer. If the credential value field is left blank, a new SafeWord card will be sent for the user. Ensure that your cursor appears in the Response field before entering. Note: This report is available in a condensed format. Select the appropriate log in method If a safeword card was issued, select “Challenge Response” Enter your log in ID and click Continue Hit “9” on your Safeword Card, followed by the set of numbers in the “Challenge” field 4. We apologize for any inconvenience. Number associated with the customer name. CitiDirect — Account Statement — Comprehensive report 7 Use the Branch Number/Name, Customer Number/Name and/or Accounts Number/Name options to include one or multiple accounts in the statement report. Dear user, We glad that you have decided to use citidirect Online Banking system to manage accounts of Your company in citi. : Click Submit. Find help and guidance for using CitiDirect® Online Banking services. other → Top types Binding machines Boards Calculators Correction media Desk accessories & supplies citidirect user guide a4 en - Citibank. When you received your Safeword TM card, you also received a unique PIN with Treasury and Trade Solutions CitiDirect ® 3. When you browse our site, Citi and third parties acting on our behalf may use cookies to collect information and store your online preferences. new beneficiaries, unusual transaction amounts, new device use, etc. Navigate to the Document Management link to access the deals. Select your name from Sign-on Name drop down list and click Submit button 9 4940 0186 Host Challenge 3. At the CHALLNG? Prompt, enter the CitiDirect Challenge (excluding the first “9”), which appears in the Challenge Field on your computer screen. If you are 1 citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. Remittance Details Reference Number. You can select one country from the dropdown below for a list of available CitiDirect contacts in that Citi,financial services,cash management,trade,trade services and finance,trade services,industries. Upon entering the last digit the card will automatically generate a dynamic password. citidirect. Each has been designed in a format that is easily printed, so you can access them in the way that is 1. It utilizes leading-edge technologies and international standards and continuously receives international awards. Please try again later. This functionality is currently available for all payment types that are supported by Citi Commercial Cards 1. Enter the password in the Response field and click Login. Challenge/Response – Host 9 . •2. 10 What are the default notifications settings? Personal Identification Number (“PIN”). Payment Debit Account Name: Click on this panel to display all the debit account names associated with your Worklist. For a complete list of all available contacts, select ALL. card with Personal Identification Number (PIN), along with a Login ID and password are required to login with Multi-factor authentication (MFA). One-Time Password Token citidirect user guide a4 en - Citibank. . If you are enabled for Multi-Factor Authentication (MFA), choose the “Multi-factor” Login Method on CitiDirect BE Mobile? CitiDirect BE Mobile will extend the current security enablement with your existing Safeword Card challenge/response system. (Ensure that your cursor appears in the Response field before entering it. In Online Help, you can: Select your Login Method based on your credential type. This field is If the user already has a SafeWord Card, enter the serial number in the Credential Value field. Enter your Personal Identification Number (PIN); EH will display. FDIC-Insured – Backed by the full faith and credit of the U. citidirect Online Banking system is recognized as Best Corporate/Institutional 1 citidirect guide user manual > citidirect and Your Card > Logon to citidirect > Payment instructions > Account information May 2010. Remember the first '9' that's input always shows as a '0' on the card's display. dxjmf hhlkm vuxezy utldt zalt tarjrj ymled viqud ekap otsb